La Mina De Oro Customer Service
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We are here to help you! Find answers here, send us an email, or call us directly.
[email protected] : Drop us a line. We will contact you within 24 hours or sooner.
1-877-372-0877(toll free) : Call us. We are available Monday to Friday, 9am-4pm PST.
CA Corporate Office : 1874 Tandem Way Norco, CA 92860 USA | Tel: 951-372-0877
100% Authentic Guaranteed. All of the products showcased throughout LaMinaDeOro.com are 100% original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs.
La Mina De Oro has been in the fragrance business for over 25 years with its first store opening in 2003 to 6 locations currently, making us one of the largest wholesale distributor in Southern California. We offer consumers the largest selection of genuine designer products at discounts up to 80% off department store prices. LaMinaDeOro.com strives for excellence in selection, discount pricing and superior customer service.
It is our goal is to make your shopping experience safe, convenient and worry-free. Our entire site is encrypted to make sure that every transaction made at LaMinaDeOro.com is 100% safe and guaranteed.
All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.
In-Store Returns: Any purchases from one of our in-store locations are only eligible for exchanges(no returns) within 14 days with receipt. 10% restocking fee will apply.
The merchandise must be in the original packaging and unopened to be eligible for exchanges.
Online Orders: In order to return merchandise, please request an RMA number from our customer service department by sending an email to [email protected] or calling Tel: 888-372-0877.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 14 days of receipt and you will receive a full refund less shipping charges. Please make your selections carefully. Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Standard Ground U.S. Shipping (2-6 business days). U.S. orders will be shipped via FedEx or U.S. Postal Service Priority Mail. Most packages arrive within 2-6 business days.
FREE standard shipping for orders over $125.00(The $250.00 total is calculated AFTER any promotion, or coupon deductions.): Free shipping offer valid for orders shipping within the 48 contiguous states: Alaska, Hawaii, Puetro Rico, APO/FPO/DPO or other US territories are excluded.
Delivery Time: Most orders placed by 3 pm Pacific standard time ship the same day. In order to provide our customers with excellent service, we process orders using an automated system, therefore orders cannot be canceled or modified after they are completed and shipped. We are not responsible for typographical errors. Only one coupon per order. Packaging and bottles change often and may not be exactly as shown. Delivery times may vary depending upon the items ordered and shipping option. Times also vary depending upon whether the billing and shipping information are accurate.